Refund policy

Welcome to Autocatalyst Detailing! We strive to provide exceptional car detailing services that leave your vehicle looking its best. This policy outlines our return and refund procedures to ensure a clear understanding for our valued customers.

Nature of Services

Since Autocatalyst Detailing offers car detailing services, refunds cannot be processed once work has commenced on your vehicle. Detailing services involve the application of various chemicals and processes that alter the condition of the vehicle's exterior and interior.

Customer Satisfaction Guarantee

We are confident in the quality of our work and take pride in exceeding customer expectations. If, in any instance, you are not entirely satisfied with the final outcome due to a fault on our part, we will be happy to address the issue and rectify it at no additional cost. This could involve re-doing a specific service element or applying additional detailing processes to achieve the desired results.

Eligibility for Refunds

There may be rare situations where a service cannot be performed due to unforeseen circumstances, such as unexpected damage discovered during the pre-service inspection that would significantly impact the detailing process. In such cases, a full refund will be issued for the undelivered service.

How to File a Complaint

If you have any concerns regarding the quality of our detailing service, please do not hesitate to bring it to our attention immediately. You can reach us via:

  • Phone: +919911773380, +919999362833 (For Okhla Outlet) / +919717512398 (For Gurugram Outlet)
  • Email: info@autocatalyst.co.in
  • In-Person: Visit either of our outlets in Okhla or Gurugram.

Our customer service team will promptly address your concerns and work towards a satisfactory resolution.

Important Note

  • By availing of our car services, you acknowledge and agree to the terms and conditions outlined in this policy.
  • We recommend a thorough inspection of your vehicle upon completion of the service and before making the final payment.

We at Autocatalyst Detailing value your business and are committed to providing a positive and transparent customer experience. If you have any questions regarding this policy, please feel free to contact us before booking your appointment.